Enjoy Free U.S. Shipping on Orders $99+ • We Ship Worldwide!

Política de envío

📦 Shipping Policy

At DFW Fabric Mart Inc., we work hard to get your order shipped quickly and delivered safely.

🕒 Order Processing

  • Orders placed Monday–Friday before 4 PM CST are usually fulfilled the same day.

  • Orders placed after 4 PM, weekends, or holidays ship the next business day.

  • Saturday and Sunday orders are fulfilled on Monday.

🚚 Shipping & Delivery

We ship with USPS, UPS, and DHL (international).

  • Shipping costs are calculated at checkout.

  • Delivery times are estimated by the carrier and may vary.

  • Based in Dallas, Texas, nearby states often receive UPS Ground packages next-day or two-day.

  • Expedited shipping typically applies only for long-distance orders that require air transit; most regional shipments travel by ground even when marked “expedited.”

🔎 Order Tracking

A tracking number will be emailed once your order has shipped.
Tracking updates come directly from USPS, UPS, or DHL.

🏷️ Shipping Labels

All shipping labels are created by DFW Fabric Mart Inc.
We do not accept customer-provided labels.

This ensures:

  • Accurate tracking

  • Shipping insurance protection

  • Faster order processing

  • Consistent handling by carriers

🌍 International Shipping

International orders are shipped through DHL.
Buyers are responsible for any customs duties, taxes, or import fees.

📬 Address Accuracy

Please double-check your shipping address before placing your order.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

📦 Lost or Missing Packages

We automatically include shipping protection insurance on all orders.

If your tracking shows “Delivered” but you didn’t receive the package:

  1. Check neighbors, building staff, or shared mail areas.

  2. Verify your shipping address.

  3. Look for a carrier notice or attempted delivery slip.

If your package still cannot be located, the recipient must file a Missing Mail Search or Claim with the carrier:

After submitting the claim, please email us the confirmation.

During carrier investigation:

Replacements or refunds cannot be issued until USPS/UPS/DHL completes their review.

After the investigation:

  • If the carrier confirms loss or misdelivery, we will replace or refund your order.

  • If the carrier confirms successful delivery, the package is considered stolen at the destination. Refunds or replacements cannot be provided in these cases. Customers may file a theft report or check insurance coverage through their credit card or renter’s/homeowner’s insurance.

📷 Damaged Packages

If your order arrives damaged, contact us within 48 hours with photos of:

  • The packaging

  • The shipping label

  • The damaged product

We’ll help you file a claim and resolve the issue.